Support and troubleshooting
The dependence on computer resources affects businesses of all sizes. A computer outage can have disastrous consequences on your business and the execution of your daily activities…with the direct result being an immediate loss of productivity, which generates a loss of earnings for your SME.
More importantly, an outage is often a source of stress. A computer that doesn’t turn on, the network that emits signs of weakness, or even the impossibility of accessing your data provokes anxiety. Depending on the urgency or the type of outage, we can intervene remotely or travel to your site to resolve your system problem.
On-site: Our team of experienced technicians guarantee you a response within two hours in Geneva and the surrounding area in emergencies. They quickly identify the outage or technical malfunction to reset your systems on the way without delay.
Remotely: Whenever possible, we respond remotely using the Teamviewer software. With your authorization, we take control of your computer and your servers to perform the necessary repairs. Very efficient, this method allows us to regain usage of your IT systems quickly.